Refund Policy

When discussing Barrow & Williams LLP (“the Firm”) Refund Policy, it is important to understand how law firms bill their clients. The process is substantially different from purchasing goods from a regular retail store and receiving refunds for returned items.

Most clients who retain the Firm are requested to deposit a set amount of money inclusive of fees and money on account of costs, called a retainer, before any legal work is begun. This is an advance payment for services about to be rendered. The Firm deposits these funds into its operations account and money on account of costs is transferred to its client account. The amount of the retainer depends on the type of case.

Generally, the Firm handles two types of matters, Non-Contentious and Contentious.   Non-Contentious matters are those where all parties agree to sign the necessary legal documents. For example, you may request that the Firm handle a consent divorce or a consent guardianship. Usually, for both Non-Contentious and Contentious matters, the Firm requires some legal fees and costs to be paid in advance. As the Legal Services Agreement between the client and the Firm clearly states, once the attorney has prepared the documents for the matter, the legal fee has been earned. Some but not all of the legal fee may be refunded even if one party changes his or her mind and refuses to sign the document(s) and only such portion of money on account of costs and expenses not spent or otherwise disbursed may be refunded. This is always a possibility with all matters.

The Firm certainly wishes to amicably resolve any funding dispute that may arise. We therefore encourage our clients to ask their questions or communicate their concerns to us as soon as possible. We in turn will attempt to immediately resolve the matter. We pride ourselves on the quality of services we provide our clients. Through open dialogue with our clients, we will strive to continuously improve upon our services. This statement is subject to review from time to time.

Adopted and updated as at the 1st day of January, 2019